Shipping & Returns
All orders will leave our studio in Italy within 48 hours excluding weekends and holidays.
All orders are sent with UPS Tracking. Once your order has been processed and dispatched, you will receive an email from us with your your shipping tracking number.
We offer free shipping for all orders above €300.00 and free shipping for all orders in Italy.
National orders, in Italy, are free and take approximately 2/3 business days.
EU Shipping will cost €12.00 and will take approximately 3/5 business days.
UK Shipping will cost €15.00 and will take approximately 3/5 business days.
USA Shipping will cost €18.00 and will take approximately 5/7 business days.
International Shippings: Australia, Canada, Russia, Switzerland and Norway is €20.00 and takes approximately 5/7 business days.
Sole Studio Srl is not responsible for any items lost or damaged during shipping.
Orders from outside European Union may suffer duty charges according to local custom regulation and the customer will take care of these charges. All European Union orders are free of duty charges.
If you wish to return or exchange an item please email firstname.lastname@example.org before sending the item back. Merchandise must be returned within 14 days of the delivery date for a full refund. Merchandise must be returned in its original conditions.
Jewellery that are returned with signs of being worn or delivered to our studio outside the 7-day window will not be suitable for a refund. Please be aware that Sole Studio Srl is not responsible for the return postage cost, neither for possible custom duties, unless the item is proven to be faulty.
Please allow 5 days for the refund to be processed.